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RESPOND to people that contact you! (this can apply to any type business)
The last two weeks, I contacted 5 different guys that were recommended to me for our AC unit…..
— 3 did NOT even respond!!!!
— 1 responded but said he was too busy
— 1 responded, apologized for not being able to come that day, but told me he could come the next, had me fixed super short time and coming back to finish today.
— You want to be in business and stay in business, at least respond and reply to people trying to give you business. Most will understand if you are busy, that is a good thing right? But at least respond and be respectful.
— When you do respond, if you are busy, let them know when you could come, possibly, and if you can’t, maybe even offer to refer them to someone else in your network you trust….I have lots of people in my business that do what i do, if I cannot do a website, a graphic, speak at an event due to a conflict, etc — I offer a recommendation to someone in my network that does the same, to help them for someone I trust, and be a referral source for my people. (not just leave them hanging) But people in your industry are not competition, they can be great referral sources – use each other and share business w those you know, like and trust. There is abundance in the world, treat it that way, and it comes back to you 🙂
— Provide excellent service. When this guy came, he told me it would take a bit to be able to cool and fix, but gave me ideas that were free and easy to do, and a fast fix, and then he’d be back the next day to finish what he needed to do.