LAURIE’s LESSONS — don’t lose a 10k sale!
Salespeople – If you ignore, or seem dis-interested in your clients, or if you hound them, either way, you will turn them off, and not get the sale.
The key is to be attentive, as they need it, stay close, but far enough to give space, but not say hi and be gone!
We went out w my husband shopping….plan was to buy something, and I know most are commission based……2 places lost out on an almost 10k sale.
One said hi as we walked in, nothing else after, we were in the place almost an hour, no checking on us, when we were ready to ask a question, everyone was at the other side of the place, a group on each end, but none near us, so we left and went to the next.
Another was overpowering, checking way too often, and offering things without asking what we were looking for, so offering things that were great, but nothing like what we wanted.
The final was perfect…greeting us, letting us walk, when they saw we stayed looking at one for a little longer, came back up, asked if we had any questions on that one, and what exactly we were looking for….
None of the 3 had what we wanted in stock, but because this one asked what we wanted, he found it on his phone and showed it to us, talked to us a little more on pros n cons of different ones, and talked about other options we had, acted like he cared about us and being happy w what we got, as well as the sale…..
……And he got the sale 🙂 It *pays* to be a GOOD salesperson and look out for your clients interests 🙂 #LauriesLessons