run a health website where I sell misc health items (not mlm, ran this partnership w my mom for 30 years, till she left a few years ago, I still run it)
Anyway, this lady sent me an email about an item she wanted on my site, I had listed as sold out but on waitlist n to send me a note to be on my list. She was asking me when I would get this item back in because she wanted it in time for her birthday and told me what her birthday was and then found the email with her mailing address.
So I replied to her letting her know unfortunately I wouldn’t get it in time for her birthday but I let her know the expected delivery date and wished her a happy birthday in the email.
But of course then I went into our great system and picked out a card and sent her a card that said happy birthday and added some brownies with it and jokingly said I hope that the brownies kind a help for having her to wait and my birthday cards many times had my dogs on it so that’s why she mentioned them…..she sent me a thank you card for sending her a birthday card with the brownies 😊
Do you think that helped my relationship w that client, even despite me being out of what she wanted? 😊