Why do your CLIENTS LEAVE YOU? It’s not what you think!
68% is PERCEIVED INDIFFERENCE – (they don’t think you care about them)
Studies show that the average person won’t take action until they’ve heard or seen your message at least 7 times. It is VITAL to your business to have a systematic way for keeping in touch.
95% of your customers will purchase from a competitor on an impulse even if you provide a great service.
This just shows the importance of staying Top-Of-Mind with them.
66% of your business within the next 12 months should come from your sphere of influence. How are you staying in touch with them?
The average company loses 52% of it’s customers every 5 years…Cost of replacing them can be 6-7 times more expensive. The #1 reason for leaving is that they forget about you, the #2 reason is that they feel you took their business for granted.
62% of your clients aren’t taking advantage of all of your products or services.
For every month that you don’t communicate with your client, you lost 10% of your influence….if 10 months go by without communication, you’ve lost 100% of your influence!