A study sponsored by Bank of America reveals that small business owners are well aware that the vast majority of their repeat business comes as a result of the RELATIONSHIPS they have formed with their customers.
NOT low prices, a great location, or loyalty programs… #RELATIONSHIPS.
awwww….did you fail? did someone tell you no?
do you give up or keep going on what you believe in?
Remember when you were a baby or toddler, learning to walk? When you fell down, did you say “This walking thing is not for me, I will let people carry me from now on” Or did you GET UP, dust off your bootstraps and try it again! And now, what, I bet you can RUN too!
Same in your business, at the beginning you might fall, you probably will! But keep getting up, pretty soon you will be #running and #WINNING! Don’t give up!
#LauriesLessons
Training & Coaching: Overcoming Objections 4-3-23
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Training & Coaching: What Are Your Excuses Costing You? 3-27-23
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See more at https://www.LaurieDelk.me for speaking engagements or corporate sales training
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https://linkedin.com/in/lauriedelk
https://twitter.com/lauriedelk
Follow me on your favorite podcast – subscribe and if you got value, leave me an awesome review and share w a friend that can use the training too 🙂
BUSINESS TIP
When you are in business, you can go out and get your sales, and that is good…..But MANY times, if you are good, your networking and relationship building is the utmost important – as you will get REFERRALS as you build that know, like, trust and REMEMBER with people.So WHEN you do get a REFERRAL from a friend or client, make SURE you ACKNOWLEDGE that!
Send them a thank you card, or a gift, or something, someway acknowledge that. That will lend them to WANT to send MORE REFERRALS your way, where not acknowledging that – can tend to make them NOT want to send referrals your way, as maybe you didn’t appreciate it.
My grandmother taught me when I was 5, thank people PROPERLY, if they did something for you, or gave you something, thank them – with a card (minimum).
Story – I have someone, that I referred someone to them, that spends thousands a month with this person….I have taught them, coached them….yet the referral was not even acknowledged w a voice thank you, nor a card or anything else. (Granted I did not do the referral to get the thanks…..but it is the story to share – for your moral character building :))
