One of the biggest disappointments in business is losing a client, and even worse, losing the client to a competitor! In most cases, when we lose a client, it’s because we assumed that we had a great relationship with them.
“Assuming is the root of all disappointments.” – Rogienel Reyes
Assuming your client relationships are great can undoubtedly kill the very relationship you thought was great! Avoid assuming by asking your clients how you can do better, if they like working with you, and how you can help them grow their business.
The answers you get will give you a better idea of the areas in your business and client relations that you could improve on. Don’t assume! Use these tips to take the guesswork out and improve on your customer relationships:
- Address specific needs because no two clients are alike.
- Keep in touch – don’t wait for them to contact you.
- Under promise and overdeliver.
- Make a genuine connection, not just a transaction.
- Know what matters to them.
How often do you serve, celebrate, and appreciate your clients? There is no time like the present! Now is a great time to stop assuming and start showing clients that you sincerely appreciate serving them and your relationship with them!
I appreciate you,
P.S. Let’s connect! I have some ideas and tools to support you when you’re ready to level up in building strong client relationships.